📜 Health Hexagon® — Terms of Service

Effective Date: June 2026

1. Overview

Health Hexagon® is operated by The Spinal Physiotherapy & Sports Medicine Clinic Ltd ("Health Hexagon", "we", "us", "our").

By accessing or using this website or the Health Hexagon® AI service (the "Service"), you agree to be bound by these Terms of Service.

If you do not agree to these Terms, you must discontinue use immediately.

1. Service Description & Disclaimer

Health Hexagon® provides access to an AI-assisted wellbeing and self-reflection tool powered by a custom GPT model using OpenAI technology.

The Service is provided for informational, educational, and self-reflection purposes only.

The Service does not provide medical, psychological, legal, financial, or professional advice.

By using the Service, you acknowledge that:

• AI-generated responses may be inaccurate, incomplete, or misleading;

• Responses may not reflect all relevant information or circumstances;

• You remain solely responsible for any decisions, actions, or outcomes arising from your use of the Service;

• The Service is not a substitute for professional advice, diagnosis, treatment, therapy, counselling, or emergency support.

If you are experiencing a medical emergency, mental health crisis, or other urgent situation, contact an appropriate healthcare professional or emergency service immediately.

1. Eligibility & User Conduct

You must be 18 years of age or older to use the Service.

You agree not to:

• Use the Service for unlawful, harmful, abusive, threatening, or offensive purposes;

• Submit misleading, dangerous, or inappropriate content;

• Attempt to reverse-engineer, copy, scrape, reproduce, or exploit the Service;

• Use automated tools, bots, or scripts to access the Service;

• Interfere with the security, integrity, or operation of the Service.

We reserve the right to suspend or terminate access where misuse, abuse, or inappropriate use is detected.

1. Access, Plans & Payments

Access to Health Hexagon® may be provided through:

• Free trial access;

• Paid subscription plans;

• Promotional offers;

• Other access models displayed on the website.

All payments are processed through authorised third-party payment providers.

Except where required by law, payments are non-refundable.

We reserve the right to modify pricing, features, access levels, usage limits, or subscription structures at any time.

1. Third-Party Technology & Service Availability

Health Hexagon® relies on third-party technology providers, including OpenAI and Wix.

If any third-party provider:

• Restricts access;

• Changes functionality;

• Experiences technical failure;

• Suspends services; or

• Withdraws services,

Health Hexagon® may modify, suspend, limit, or discontinue parts of the Service without prior notice.

We do not guarantee uninterrupted availability.

1. Intellectual Property

The Health Hexagon® trademark, associated frameworks, methodologies, branding, written materials, and related intellectual property are owned by Kevin Hunt and/or licensed for use by The Spinal Physiotherapy & Sports Medicine Clinic Ltd.

Health Hexagon® and the Health Hexagon® name are protected intellectual property and may not be copied, reproduced, distributed, adapted, or used without permission.

Users are granted a limited, non-exclusive, non-transferable licence to access and use the Service for personal, non-commercial purposes only.

No ownership rights are transferred.

1. Limitation of Liability

To the fullest extent permitted by law:

• Health Hexagon® shall not be liable for any direct, indirect, incidental, consequential, special, or economic losses arising from use of the Service;

• We are not responsible for decisions, actions, omissions, or outcomes resulting from AI-generated content;

• We are not liable for interruptions caused by third-party providers, technical failures, or events outside our reasonable control.

The Service is provided on an "as is" and "as available" basis without warranties of any kind.

Nothing in these Terms excludes liability that cannot legally be excluded under the laws of England and Wales.

1. Termination

We reserve the right to suspend or terminate access where:

• These Terms are breached;

• Abuse or misuse is detected;

• Continued access creates legal, operational, reputational, or security risks.

Termination may occur without prior notice.

1. Governing Law

These Terms are governed by the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

1. Contact

Questions regarding these Terms may be submitted via the Contact Form available on this website.

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🔒 Health Hexagon® — Privacy Policy

Effective Date: June 2026

Health Hexagon® respects your privacy and is committed to protecting your personal data.

The Spinal Physiotherapy & Sports Medicine Clinic Ltd acts as the data controller for personal information processed through the Service.

1. Information We Collect

We may collect:

• Questions and responses submitted through the Health Hexagon® AI service;

• Membership account information, including email address and member identifier;

• Subscription information, including plan type, usage limits, and usage activity;

• Payment information processed by authorised payment providers (we do not store card details);

• Technical information required for security, authentication, performance monitoring, and site operation.

1. How We Use Your Information

We use personal information to:

• Provide and operate the Health Hexagon® service;

• Manage subscriptions and account access;

• Track usage limits and question allowances;

• Improve system functionality, safety, reliability, and performance;

• Respond to support requests;

• Detect misuse, abuse, fraud, or security threats;

• Meet legal and regulatory obligations.

1. AI Data Handling

When using Health Hexagon® AI:

• Questions and responses are processed through OpenAI's API;

• Conversation data may be stored for service operation, usage tracking, quality assurance, customer support, safety monitoring, and system improvement;

• Conversation records may be associated with membership and subscription information;

• Health Hexagon® does not use customer conversations to train public AI models;

• OpenAI may process information in accordance with its own Privacy Policy and applicable contractual commitments.

1. Legal Basis for Processing

We process personal data where necessary to:

• Provide the services requested by users;

• Administer memberships and subscriptions;

• Maintain service security and integrity;

• Comply with legal obligations;

• Pursue legitimate interests in maintaining, improving, and protecting the Service.

1. Cookies & Analytics

We use cookies and similar technologies for:

• Essential website functionality;

• Security and authentication;

• Performance monitoring;

• Analytics and service improvement.

You may manage cookie preferences through your browser settings.

1. Data Retention

Personal data may be retained for as long as reasonably necessary to:

• Operate the Service;

• Manage subscriptions and member accounts;

• Maintain security and investigate misuse;

• Comply with legal obligations;

• Improve service quality.

Users may request deletion of personal data via the Contact Form, subject to any legal, regulatory, or operational requirements requiring retention.

1. Data Storage & Security

Data is stored using Wix infrastructure and related service providers.

We use reasonable technical and organisational measures to protect personal information.

However, no internet-based service can be guaranteed completely secure, and users acknowledge the inherent risks associated with online services.

1. Third-Party Services

We use third-party providers including:

• Wix (hosting, memberships, subscriptions, payments, and site infrastructure);

• OpenAI (AI language processing);

• Other service providers reasonably required to operate the Service.

We do not sell personal data and do not use personal data for third-party advertising.

1. Your Rights

Subject to applicable law, you may request:

• Access to personal data held about you;

• Correction of inaccurate information;

• Deletion of personal data;

• Restriction of processing;

• Information regarding how your personal data is used.

Requests may be submitted through the Contact Form available on this website.

1. Children's Privacy

Health Hexagon® is intended only for users aged 18 years and over.

We do not knowingly collect personal data from children.

1. Updates to this Policy

We may update this Privacy Policy periodically.

The latest version will always be published on this website.

Continued use of the Service following publication of updates constitutes acceptance of the revised policy.

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Health Hexagon® Subscriptions & Billing

Subscription Plans

Health Hexagon® offers subscription plans providing a defined monthly question allowance.

Plans differ primarily by the number of questions available each calendar month.

Billing & Renewal

Monthly plans renew monthly.

Annual plans renew annually.

Subscriptions renew automatically unless cancelled before the renewal date.

By subscribing, you authorise the applicable subscription fee to be charged at the beginning of each billing cycle.

Cancellation

Subscriptions may be cancelled at any time through your member account.

If cancelled:

• Future renewals will stop;

• Access continues until the end of the paid billing period;

• No refunds are provided for unused portions of a billing period.

Plan Upgrades & Downgrades

Where multiple plans are held simultaneously, Health Hexagon® may automatically cancel lower-tier plans to prevent duplicate billing.

Only one paid subscription plan may be active at a time.

Where a cancelled plan remains valid until its paid expiry date, that plan may continue to govern access and question allowances until expiry.

Question Allowances

Each subscription includes a fixed monthly question allowance.

Question allowances:

• Reset at the start of each calendar month;

• Do not roll over between months;

• Operate independently of subscription billing dates.

Unused questions expire at the end of the applicable month.

Free Plan

The Free Plan provides limited access without payment.

Health Hexagon® reserves the right to modify or withdraw free access at any time.

Changes to Plans & Pricing

Health Hexagon® may amend subscription pricing, features, structures, or allowances in the future.

Changes will apply only to future billing cycles unless otherwise required by law.