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📜 Health Hexagon® — Terms of Service

Effective Date: November 2025

1. Overview

Health Hexagon® is an online wellbeing and self-reflection service operated by Kevin Hunt, trading as Health Hexagon® (“Health Hexagon”, “we”, “us”, “our”).

By accessing or using this website or the Health Hexagon® AI chat service (the “Service”), you agree to be bound by these Terms of Service.
If you do not agree, you must discontinue use immediately.

2. Service Description & Disclaimer

Health Hexagon® provides access to an AI-assisted wellbeing and self-reflection tool powered by a custom GPT model using OpenAI’s ChatGPT technology.

The Service is provided for informational and educational purposes only and does not constitute medical, psychological, legal, or professional advice.

You acknowledge that:

  • AI-generated responses may be inaccurate, incomplete, or misleading;

  • You remain solely responsible for any decisions or actions taken based on the information provided;

  • The Service is not a substitute for professional advice.

3. Eligibility & User Conduct

You must be 18 years or older to use this Service.

You agree not to:

  • Use the Service for unlawful, harmful, abusive, or offensive purposes;

  • Submit misleading, dangerous, or inappropriate content;

  • Attempt to reverse-engineer, copy, scrape, or exploit the system;

  • Use automated tools or bots to interact with the Service.

We reserve the right to suspend or terminate access immediately if misuse or abuse is detected.

4. Access, Plans & Payments

Access to Health Hexagon® may be provided via:

  • a free trial,

  • a one-time paid plan,

  • or other access models displayed on the website.

All paid access is non-refundable, as the Service is delivered immediately upon purchase.

We reserve the right to change pricing, features, or usage limits at any time.

5. Third-Party Technology & Service Availability

Health Hexagon® operates using OpenAI’s GPT platform via API.

If OpenAI or any third-party provider:

  • suspends,

  • alters,

  • restricts,

  • or withdraws access to its services,

Health Hexagon® reserves the right to modify, suspend, or discontinue the Service without prior notice.
No refunds will be issued for access already delivered.

6. Intellectual Property

All content, frameworks, branding, trademarks, and system configurations within Health Hexagon® are the intellectual property of Kevin Hunt trading as Health Hexagon®.

You are granted a limited, non-exclusive, non-transferable licence to use the Service for personal, non-commercial purposes only.

7. Limitation of Liability

To the fullest extent permitted by UK law, Health Hexagon® shall not be liable for:

  • any direct or indirect loss arising from use of the Service;

  • decisions, actions, or outcomes based on AI-generated information;

  • service interruptions or third-party failures.

The Service is provided “as is” and “as available” without warranties of any kind.

8. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.

9. Contact

For questions regarding these Terms, please contact us via the Contact Form on this website.

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🔒 Health Hexagon® — Privacy Policy

Effective Date: November 2025

Health Hexagon® respects your privacy and is committed to protecting your personal data.

1. Information We Collect

We may collect:

  • Questions and responses submitted to the AI chat;

  • Account details such as email address (if you register);

  • Payment information (processed securely via Wix Payments or Stripe — we do not store card data).

2. How We Use Your Information

We use data to:

  • Provide and operate the Health Hexagon® service;

  • Track usage limits and plan access;

  • Improve system functionality, safety, and performance;

  • Respond to support or contact requests;

  • Meet legal and security obligations.

3. AI Data Handling

When using the AI chat:

  • Inputs and outputs are processed securely via OpenAI’s API;

  • Interactions may be stored in anonymised form for operational and quality purposes;

  • Your data is not used to train external AI models;

  • OpenAI may process anonymised data in accordance with its own Privacy Policy.

4. Cookies & Analytics

We use cookies for essential site functionality and anonymous analytics.
You may disable cookies via your browser settings.

5. Data Retention

Chat data may be retained for service operation and analysis.
You may request deletion via the Contact Form.

6. Data Storage & Security

Data is stored securely using Wix infrastructure, compliant with GDPR and recognised security standards (including ISO/IEC 27001 and SOC 2).

7. Third-Party Services

We use:

  • Wix for hosting and membership management;

  • OpenAI for AI language processing.

No personal data is sold or used for third-party advertising.

8. Your Rights

You may request:

  • access to your data;

  • correction or deletion of your data.

Requests can be made via the Contact Form.

9. Children’s Privacy

This Service is not intended for users under 18.
We do not knowingly collect data from minors.

10. Updates

We may update this Privacy Policy periodically.
The latest version will always be published on this page.

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Health Hexagon® Subscriptions and Billing

Subscription Plans

Health Hexagon offers subscription plans that provide a defined monthly question allowance. Plans differ only by the number of questions available per calendar month.

Each plan renews automatically at the end of its billing cycle unless cancelled before the renewal date.

Billing and Renewal

Monthly plans renew each month.
Annual plans renew each year.

You authorise Health Hexagon to charge the applicable subscription fee at the start of each billing cycle unless the subscription has been cancelled prior to renewal.

Cancellation

You may cancel your subscription at any time through your member account settings.

If you cancel:

  • Your subscription will not renew at the end of the current billing period.

  • You will retain access to your plan and its associated question allowance until the end of the billing period already paid for.

  • No refunds are provided for partial billing periods.

Cancellation stops future billing but does not immediately remove access.

Plan Upgrades and Downgrades

If you purchase a higher-tier plan while another plan is active, the lower-tier plan may be cancelled automatically to prevent duplicate billing.

Only one paid subscription plan may be active at a time.

If you cancel a higher-tier plan but it remains valid until the end of its billing period, that plan will continue to govern your question allowance until it expires.

Question Allowances

Each subscription plan includes a fixed number of questions per calendar month.

  • Question allowances reset at the start of each calendar month.

  • Unused questions do not roll over to future months.

  • Question allowances are not linked to the subscription billing date.

Health Hexagon reserves the right to enforce usage limits in accordance with the selected plan.

Free Plan

The Free plan provides a limited monthly question allowance and does not require payment.

Free plans may be cancelled automatically if a paid subscription is purchased.

Changes to Plans or Pricing

Health Hexagon may modify subscription pricing or plan structure in the future. Any changes will apply only to future billing cycles and will be communicated in advance where required.

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